Shipping

Royal Mail ships products unless otherwise stated.
We ship to UK and Ireland destinations.

1. Should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional postal charges so incurred.

2. Our delivery charges listed on the website only cover UK and Ireland. For other international orders, please follow links below:
www.aussie-battery.com	.globale-batterie.com	eu-akkus.de
Australia	France	Germany
notebook-laptop-batteries.com	uni_power168 Yahoo Store	interbatteries.com
Canada	Japan	USA

Our delivery fee is increased, but we don't adjust our product price because we let you get a lot profit and provide advanced service for you.

It is our goal to provide our customers 100% satisfaction. If, for any reason, you are not satisfied with our product(s), please contact us immediately either by phone or by e-mail and have your invoice handy. We must solve your problem as fast as possible.

It is the responsibility of the customer to pay for the return freight, and to take reasonable care to product against damages in freight, if you want to return the product for any reason.

If you return the product(s) to us within 15 days, we will refund you the full product price (no shipping cost will be refunded unless it is proved that the return is a result of our error). Prior to returning a product, call us or email us, We will teach you the instructions on how to ship the product(s) back to us.

Payment

We accept credit card payment through PayPal and SECPay. We also accept Cheque and Money Order. Total order amount more than 245 pounds request by bank transfer. Thanks for your cooperation.

A signature is required for all orders that are delivered by our courier services. Someone must be at your delivery address to sign for your parcel between 8:00 AM and 6:00 PM Monday to Friday. Please send it somewhere it can be reliably signed for, like your place of work, a neighbor.

PayPal payment system supports MasterCard, Visa, Discover, and eCheck. (gain 1% off the product price)

SECPay payment system supports MasterCard, Visa, Visa Debit, JCB, Solo and Switch.

For Check and Money Order, please make it payable and send to:
Excel Digital Ltd
Unit 8 Cuerden Green Estate
Sherdley Road
Lostock Hall
Preston
PR5 5LP
UNITED KINGDOM

Please write down pioneer-electronics.co.uk and Order Number, your name and your email address at the back of your Check/Money Order.

NOTE
We only accept payment through PayPal, BankTransfer, Check and Money Order for purchase amount is UK £245 or more. If the purchase amount exceeds UK £400, we don't accept payment through PayPal.

Tax
The total price of any order will only include the applicable sales taxes. All other taxes that may apply are the sole responsibility of and to be paid by the customer.

Security Guarantee

Shopping with us is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. You can be assured that the information you give us is confidential. We do not sell, rent or share information of our customers with other parties.

Refund

After we issue a refund authorization to the bank, credit will appear on the customer's statement within one to two billing cycles, depending on the time required for the card issuing bank to process such transaction. Credit will be issued for part cost, tax and delivery less any re-stocking fees (where applicable). Delivery and Service Charges will not be refunded in all cases. Refunds will be made with the same method of payment as the original order. Credit card refunds will only be made to the same card used for the original purchase.